Contact Us
Lucky-elf-canada, operated exclusively through lucky-elf-ca.com, is committed to providing transparent, accessible, and legally compliant contact channels for all users in Canada. In accordance with CA gambling regulations and international industry standards, we ensure that all inquiries, complaints, and requests for support are addressed promptly and in a manner that upholds your rights as a player. Below, you will find all necessary means to contact our team, structured to meet Canadian consumer protection standards and relevant licensing obligations, effective through 2025.
Contact Methods and Support Channels
- Email Support: For support inquiries, contact us at [email protected]. For general questions, use [email protected]. Press inquiries can be directed to [email protected]. HR-related questions: [email protected]. Sales: [email protected].
- Live Chat: Available 24/7 via the interface at lucky-elf-ca.com for immediate assistance on urgent matters or gameplay-related questions.
- Contact Form: Please use the secure form below to submit your inquiry. Include your name, email, and a description of your request to ensure efficient processing.
Regulatory and Licensing Information
- Operating Entity: Lucky-elf-canada is operated by Hollycorn N.V., registered at Scharlooweg 39, Willemstad, Curaçao. Company registration number: 152125.
- Gaming License: Licensed and regulated by Antillephone N.V. (Government of Curaçao), License No. 8048/JAZ2019-015, valid through 2025. Licensing information can be validated at validator.antillephone.com.
- Responsible Gambling: Lucky-elf-canada upholds responsible gaming standards and provides assistance for problem gambling. Contact our support team for confidential guidance or visit gaminglicences.com for independent resources.
Procedural Steps for Contacting Lucky-Elf-Canada
- Via Contact Form: Complete the form below with accurate information. Our team will respond within one business day in accordance with customer service standards and CA regulatory requirements.
- Via Email: Send your inquiry to the appropriate department as listed above. Please include your account ID (if applicable) for expedited processing.
- Via Live Chat: Access live chat on lucky-elf-ca.com at any time for immediate assistance.
- Escalation Procedures: If you are dissatisfied with the response, you may escalate to our compliance team via [email protected] (if available), or seek further assistance from the licensing authority at gcb.cw.
Contact Form
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal Disclaimers and Privacy Notice
- Data Privacy: Any personal information you provide through lucky-elf-ca.com will be processed in accordance with applicable Canadian data protection laws and our Privacy Policy. Data will not be shared with unauthorized third parties and is handled securely.
- Jurisdiction Notice: All contact, support, and dispute procedures for lucky-elf-canada are subject to the laws and regulations of Curaçao and Canadian consumer protection standards, to the extent applicable.
- Availability: Contact services are provided 24/7. Response times may vary during public holidays, but all inquiries will be addressed as soon as possible, and always within one business day as per 2025 standards.
Regional Compliance Note: This contact information and procedure are tailored for users accessing lucky-elf-ca.com from Canada. All regulatory disclosures, protective clauses, and escalation pathways reflect Canadian legal requirements and are valid through 2025. For any unresolved disputes, users retain the right to contact the Curaçao licensing authority for independent review.