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Terms & Conditions

These Terms govern your relationship with the operator of lucky-elf-canada, accessible exclusively via lucky-elf-ca.com, and set out the conditions

These Terms govern your relationship with the operator of lucky-elf-canada, accessible at lucky-elf-ca.com, and set out the conditions under which you may use the website and participate in its gambling services. Effective date: November 6, 2025.

Definitions

OBSERVE: Precise legal definitions are foundational for clarity. EXPAND: Integration of key operational and legal terms, ensuring all critical concepts are explicitly covered. REFLECT: Terms are defined to avoid ambiguity and support regulatory compliance.

  • Operator: Refers to Hollycorn N.V., registration number 152125, headquartered at Scharlooweg 39, Willemstad, Curaçao, and licensed by Antillephone N.V. (License No. 8048/JAZ2019-015, valid through 2025), operating lucky-elf-canada via lucky-elf-ca.com.
  • User/Player: Any individual who accesses, registers, or uses any part of lucky-elf-ca.com's gambling services.
  • Account: The unique profile created by a User to access the gambling services of lucky-elf-canada.
  • Bet: A monetary stake placed by a User on any game or event offered through the platform.
  • Bonus: Any promotional credit, free spin, or other benefit granted by the Operator, subject to specific terms and wagering requirements.
  • Wager: The act of staking money or bonus funds on any qualifying game or event.
  • KYC (Know Your Customer): The identification and verification procedures required to confirm a User's identity and eligibility.
  • CA: Refers to Canada, the primary jurisdiction targeted by lucky-elf-canada's services.

Account Registration

OBSERVE: Age, identity, and data accuracy are legal imperatives. EXPAND: CA law requires 18+ gambling, KYC, and secure user data. REFLECT: Comprehensive process for responsible account creation.

  1. Eligibility: Only individuals aged 18 years or older and legally permitted to gamble in their province/territory of residence in Canada may register on lucky-elf-ca.com. The Operator reserves the right to request proof of age and eligibility at any time.
  2. Account Creation Procedure:
    • Provide accurate and complete personal information during registration.
    • Verify email address through a secure link sent to the User's provided email.
    • Complete KYC by supplying valid identification and, if requested, proof of address or payment method ownership.
  3. User Obligations:
    • Maintain accurate and up-to-date account information at all times.
    • Safeguard login credentials and never share passwords with third parties.
    • Inform the Operator promptly of any unauthorized access or suspected security breaches.
  4. Account Restrictions: Each User may register only one account. Duplicate or fraudulent accounts may be closed, and all associated funds may be forfeited in accordance with these Terms and applicable law.

Regional Compliance Note: CA anti-money laundering and responsible gaming policies require strict adherence to KYC, data accuracy, and age verification.

Betting & Gameplay Rules

OBSERVE: Clearly defined betting procedures and conduct rules are essential for legal and operational integrity. EXPAND: Address minimum/maximum bets, bet management, and user conduct in live and online environments. REFLECT: Ensure transparency and fairness in all gameplay activities.

  1. Placing Bets:
    • Bets may only be placed by registered Users with verified accounts and sufficient funds or eligible bonus balances.
    • Minimum and maximum bet amounts are specified per game; Users must refer to each game's rules for specifics.
    • All bets are final once confirmed; modifications or cancellations are not permitted except in the event of technical errors recognized by the Operator.
  2. Game Types: lucky-elf-canada offers a range of games including slots, table games, and live casino events. Each game is subject to its own rules, odds, and payout structures available on lucky-elf-ca.com.
  3. Conduct Rules:
    • Users must refrain from abusive, offensive, or fraudulent behavior in all gaming, live chat, and communication channels.
    • Collusion, cheating, use of automated software ("bots"), and any manipulation of game outcomes are strictly prohibited.
    • The Operator reserves the right to suspend or terminate accounts found in violation of conduct rules, with or without notice, and to report such behavior to relevant authorities.

Regional Compliance Note: CA law prohibits underage gambling, fraud, and collusion. Disciplinary measures are enforced per legal and regulatory standards.

Bonus Terms

OBSERVE: Bonus terms must be explicit, fair, and prevent abuse. EXPAND: Specify activation, wagering, prohibited actions, and promotion stacking. REFLECT: Protect Operator and User interests while ensuring regulatory fairness.

  1. Bonus Activation:
    • Bonuses and promotional offers are available only to eligible Users as specified in each promotion's terms on lucky-elf-ca.com.
    • Activation may require a qualifying deposit, promo code, or specific in-game actions.
  2. Wagering Requirements:
    • Bonuses are subject to wagering requirements (e.g., 40x bonus amount) to be met within a specified timeframe (unless otherwise stated, not exceeding 30 days from bonus receipt).
    • Failure to meet wagering requirements within the timeframe results in forfeiture of bonus funds and any associated winnings.
  3. Prohibited Actions:
    • Using multiple accounts to claim bonuses is strictly forbidden.
    • Abuse of bonus promotions, including minimal-risk betting strategies or collusion, leads to cancellation of bonuses and possible account suspension.
    • Some games may be excluded from fulfilling wagering requirements; Users must review the bonus-specific terms for eligible games.
  4. Combining Promotions: Simultaneous participation in multiple promotions is not permitted unless expressly allowed in the promotion's terms. The Operator may limit or revoke promotional participation at its discretion to prevent abuse.

Regional Compliance Note: CA gambling authorities require transparent and fair bonus terms, clear deadlines, and strict anti-abuse policies.

Payments & Withdrawals

OBSERVE: Legal and operational clarity on payments is mandatory. EXPAND: Integrate all supported methods, limits, fees, timelines, and refund policies. REFLECT: Ensure secure, fair, and transparent financial processes for all Users.

  1. Deposit Methods:
    • lucky-elf-canada supports deposits via credit/debit cards, e-wallets, and cryptocurrencies. Availability may vary by User location and payment provider.
    • Minimum and maximum deposit limits apply; details are provided in the cashier section of lucky-elf-ca.com.
    • All deposits must be made from accounts held in the User's own name. Third-party deposits are prohibited.
  2. Withdrawal Procedures:
    • Withdrawals are processed via the same method used for deposit, wherever possible, in compliance with anti-money laundering (AML) regulations.
    • Identity verification (KYC) is mandatory before processing withdrawals. Additional documents may be requested to confirm payment method ownership.
    • Withdrawal limits are specified per transaction, day, and month. Processing times typically range from 24 hours to 5 business days, depending on method and verification status.
    • The Operator does not charge withdrawal fees; however, payment processors may apply their own charges.
  3. Refunds and Bet Cancellations:
    • Refunds are only issued in cases of technical error, unauthorized account activity, or as otherwise required by law.
    • Bets placed in error due to system malfunction may be voided at the Operator's discretion, with stakes refunded to the User's account.
  4. Bonus Withdrawals: Withdrawals of bonus-related winnings are subject to completion of applicable wagering requirements and full compliance with all bonus terms.

Regional Compliance Note: All payment and withdrawal processes are adapted to CA AML regulations, with robust KYC checks and secure funds handling.

Limitation of Liability

OBSERVE: Legal limitations are necessary to define Operator responsibility. EXPAND: Include fairness, technical failures, and compensation limits. REFLECT: Protect both Operator and User within regulatory expectations.

  • Operator Obligations: The Operator guarantees the fairness of games and accuracy of published results, as certified by its gaming license (Antillephone N.V. 8048/JAZ2019-015).
  • Exclusions of Liability:
    • The Operator is not liable for damages arising from technical failures, network interruptions, system errors, Force Majeure events, or third-party service disruptions.
    • No guarantee is given for uninterrupted access to lucky-elf-ca.com or continuous operation of any game or service.
  • Maximum Compensation: In no event will the Operator's liability exceed the amount of the last bet placed by the User or the amount deposited for the disputed transaction, whichever is lower.
  • User Responsibility: Users are solely responsible for ensuring their local legal compliance and for losses incurred from their own play.

Regional Compliance Note: CA consumer protection law requires clear limitation of liability terms, subject to statutory exceptions where applicable.

Intellectual Property Rights

OBSERVE: IP protection is critical for software and content. EXPAND: Specify rights, restrictions, and enforcement. REFLECT: Prevent unauthorized use of Operator's proprietary assets.

  • Copyright Notice: All content, branding, design, software, and other intellectual property found on lucky-elf-ca.com are owned or licensed by Hollycorn N.V. and protected by international copyright and trademark laws.
  • Prohibited Use: Users may not copy, reproduce, distribute, modify, or publicly display any content or software from lucky-elf-ca.com without express prior written permission from the Operator.
  • Enforcement: Violations of intellectual property rights will result in account termination and may be subject to civil or criminal prosecution.

Privacy & Data Protection

OBSERVE: Data handling must comply with privacy standards. EXPAND: Reference detailed policy and regulatory compliance. REFLECT: Reassure Users regarding personal data use.

All personal data collected by lucky-elf-ca.com is processed in accordance with its Privacy Policy and applicable data protection legislation. By using the site, Users consent to the collection, processing, and storage of their personal information as detailed therein.

Changes to Terms

OBSERVE: Legal updates require clear notification. EXPAND: Specify methods and User rights. REFLECT: Maintain transparency and regulatory compliance with CA law.

  • Notification Procedure: The Operator reserves the right to update these Terms at any time. Users will be notified of significant changes via email and/or on-site banners at least 7 days prior to the effective date.
  • Continued Use: Continued use of lucky-elf-ca.com after changes take effect constitutes acceptance of the revised Terms.
  • Right to Discontinue: If a User disagrees with the updated Terms, they may discontinue use of the site and request account closure in accordance with the procedure set out below.

Regional Compliance Note: CA consumer protection standards require fair advance notice of contractual changes.

Termination & Suspension

OBSERVE: Clear rules for account closure and suspension are vital. EXPAND: Define grounds, procedures, and fund handling. REFLECT: Protect Operator, comply with CA and license obligations, and safeguard User rights.

  1. Grounds for Termination or Suspension:
    • Suspected or confirmed violation of these Terms, fraud, or illegal activity.
    • Failure to provide required KYC documentation or false information.
    • At User's request, for any reason.
  2. Procedure:
    • The Operator will notify the User of account suspension or termination via email with reasons and, where applicable, supporting evidence.
    • Where possible, the User will be given the opportunity to respond or appeal the decision.
    • Upon closure, any remaining account balance (excluding funds subject to dispute or legal hold) will be returned to the verified payment method, subject to AML and bonus terms compliance.
  3. Operator's Right: The Operator may freeze or confiscate funds if required by law, regulatory authority, or if fraud or criminal activity is detected.

Regional Compliance Note: CA law mandates fair notice of account actions and timely refund of lawful balances.

Governing Law & Jurisdiction

OBSERVE: Legal clarity on applicable law and venue is essential. EXPAND: Specify dispute resolution steps, including arbitration and courts. REFLECT: Aligns with Curaçao licensing and CA cross-border standards.

  • Governing Law: These Terms are governed by the laws of Curaçao, the jurisdiction of the Operator's license. Canadian residents are responsible for compliance with their own local laws regarding online gambling.
  • Jurisdiction: Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Curaçao, unless otherwise required by mandatory provisions of Canadian law.
  • Dispute Resolution: Users may first submit complaints to lucky-elf-canada customer support. If unresolved, disputes may be escalated to the licensing authority (Antillephone N.V.) or resolved through arbitration in Curaçao, as permitted by law.

Regional Compliance Note: CA law may provide consumers with additional rights that prevail over foreign jurisdiction clauses in certain cases.

Contact Information

OBSERVE: Accurate and accessible contacts are legally required. EXPAND: Provide department-specific and regulatory contacts. REFLECT: Ensures Users can exercise rights and seek support.

Regional Compliance Note: lucky-elf-canada provides direct support for CA Users via email and complies with all regulatory contact requirements.